Frequently Asked Questions
Everything you need to know about shopping with Lakhany Online.
What are your shipping charges and delivery timelines?
We offer free shipping on all domestic orders over a certain value. Standard delivery typically takes 3-5 business days within the country, while international shipping timelines vary based on the destination.
What is your return and exchange policy?
You can return or exchange any unworn, unwashed item with original tags within 14 days of delivery. Please ensure the item is in its original packaging to qualify for a full refund or exchange.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to the courier partner's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept a variety of payment options including Cash on Delivery (COD), Credit/Debit Cards (Visa, MasterCard), and popular digital wallets for a seamless checkout experience.
How do I ensure I choose the right size?
Every product page features a detailed size guide. We recommend comparing your body measurements with our chart to find the perfect fit, as sizing may vary between different collections.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. however, due to different screen resolutions and studio lighting, slight variations in color may occur.